Return Policy

Return and Refund Policy

  1. The goods are delivered in a sealed packaging. A Customer who is a Consumer that concluded the Sales Agreement, can withdraw from the agreement within 14 days without giving a reason, provided that the goods’ packaging was not open after delivery.

  2. According to Article 38 (5) of the Act on consumer rights, the consumer is not entitled to withdraw from the agreement, if its subject is an object delivered in a sealed packaging, the opening of which prevents its return due to health care and hygiene, provided that the packaging was opened after delivery.

  3. The time for withdrawal from the Sales Agreement starts when the Goods are taken into possession by the Consumer or a third person specified by him or her.

  4. The Consumer can withdraw from the Sales Agreement by notifying the Shop about his or her decision on the withdrawal from the agreement by way of a clear statement, e.g. sent in writing to the Seller’s address or via e-mail to the e-mail address specified in the Contact Data.

  5. The Customer can use the form available at the following address: perfectcup.pl/wzór formularza.pdf, however this is not mandatory. The Customer can also fill out and send a scanned form or any other clear statement via e-mail to the Seller’s e-mail address specified in the Contact Data. If the Customer submits a withdrawal statement via e-mail, the Seller will promptly provide the Customer with a confirmation of receipt on a durable medium.

  6. In order to keep the deadline specified in paragraph 1, it is sufficient to send the withdrawal statement prior to its expiry.

  7. In the case of withdrawal, the Sales Agreement is deemed as invalid.

  1. If the Consumer submitted a statement on the withdrawal from the Sales Agreement before the Seller accepted his or her offer, the offer becomes invalid.

  2. The Seller is obliged to promptly, however no later than within 14 days from the date of receipt of the Consumer’s statement on the withdrawal from the Sales Agreement, refund the Consumer the payments made by him or her, except for the costs of the Goods delivery. The Seller can abstain from refunding the payments received from the Consumer until the Goods are returned to it or until the Consumer provides with a proof of resending the Goods, depending on the earlier event. The Seller refunds the payments using the same method of payment used by the Consumer, unless the Consumer clearly agreed to a different method of refunding that does not include any costs.

  3. If the Consumer exercises the right to withdraw from the agreement and chooses a different method of Goods’ delivery than the cheapest, regular method of delivery offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Consumer.

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